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Become a User Researcher

Are you a Graduate with a degree in Psychology, Computer studies, Design or anything similar? Are you an excellent Qualitative Researcher? Are you looking for an opportunity to work within the council? If this sounds like you please see below.

Location: East Croydon

What you will be doing

The Council

Croydon is a distinctive and diverse place and is London’s most populated borough. Croydon is about to undergo the biggest development and regeneration programme since the 1960s with £3bn of investment flowing into the borough over the next five years, building a positive future for residents and businesses alike.

They are passionate about the value of public services and their new headquarters has the customer at the heart of what they do. It brings together 75 services including council, Met Police, NHS, Jobcentre Plus, Croydon Credit Union and Citizens Advice Bureau under one roof, allowing them all to work together as one team. This makes now an exciting time to join their team delivering vital services to over 380,000 residents. This role focusses on improvements in services which support residents, working across homelessness, housing, immigration, public health, and children and adults social care.

The Role

This role has become necessary to support the focus on digital and more user-centric systems transformation as an essential part of developing the best ways to deliver their wide range of essential public services.

• Create user journey map derived from qualitative research with users.

• Supporting presentation and communication findings

• Supporting research a suit of organisational and technical environment in users work.

• Supporting research to inform user-centric service design and delivery practices

• Supporting planning designing and conducting usability testing sessions to support design and development of digital services

• Supporting the usability testing process from developing user recruitment briefs through to test moderation analysis and report writing.

What you will have

The candidate will need to be able to demonstrate analytical skills and qualitative research methods.

Key requirements:

• Minimum 2.1 undergraduate degree in Psychology, Computer Studies, Design background

• Ideally experienced with MS packages

• Strong use of research methods and data and intelligence analysis skills

• Strong people skills

• Excellent written and spoken communication skills

• An ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Ability to work and deliver within a project structure.

• Time management and prioritisation skills are highly important along with a strong attention to detail.

Onwards to our company and culture…

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