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Become a Customer Support Executive
Start your next work adventure.
What you will be doing
As a Customer Support Executive you'll be responsible for ensuring clients and candidates get the best experience and service possible.
You will act as an account manager for inbound employers, ensuring they understand how to use the platform and can connect with relevant candidates as quickly as possible
You will deal with candidate queries, whether it be how to complete their profile, tips on recording video or how to get to an interview or new job
You will manage the end to end recruitment process for both the client and candidate
You will help map out the candidate and client life-cycle and suggest process improvements and efficiencies
You will assist with compliance: taking copies of relevant documents once they have accepted a role through the platform
You will assist with any ad hoc projects with growth, ops, tech and marketing - such as social media blogs and videos
Company benefits: • Flexible working • Remote working • Team lunches and company socials • Mental health coaching • Ping pong table
We are Tempo
Tempo believes that work should be an adventure and recruitment the most exciting thing companies do. We're on a mission to make that happen.
What we're all about
Tempo is an end-to end hiring platform connecting tens of thousands of candidates to non-technical roles with the fastest growing companies in the world.
We launched our MVP in May 2017 with a rag-tag bunch of development superstars. Two and a half years later we now have 65,000 candidates and 2,500 companies on the platform and work with the likes of Monzo, Uber, Bulb and BCG.
By using video and machine learning to streamline the hiring process, we reduce time to hire to a matter of days whilst reducing costs by 65%. We provide the tools to make both hiring and the job hunt hassle-free and exciting.
We are a young, diverse team with a breadth of experience.
Having worked at a variety of cool companies such as BBC, Sky, KPMG, Bain and Perkbox, each member of the team brings something different to the table. Not only do we work hard, but we like to have a laugh too, in particular at our monthly socials and weekly football matches.
We give people a lot of responsibility early.
We are constantly growing and adapting so no day is the same when you work for Tempo. This gives a graduate the perfect opportunity to learn and grow in a fast-paced and exciting environment. As we continue to expand, different roles and opportunities will open up across sectors, giving graduates a great chance for movement and progression within the company.