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Become a Customer Support Executive

Start your next work adventure.

 

Location: Cardiff

Building Culture in the Age of Flexible Working

01:40

What you will be doing

  • You will be the first point of contact for all new candidate sign ups either over the phone or by email/chat message
  • You will screen all new sign ups ensuring their profiles are up to date to ensure they have the best possible chance of getting matched to jobs and receiving offers.
  • You will build our amazing candidate base through external sources.
  • You will maintain ongoing lists of active candidates for the account managers and ensure candidates are being matched to the right jobs.
  • You will provide continuous care for our awesome candidate community.
    You will contact candidates for interview requests, job offers and job alerts when necessary.
    You will liaise with our product team on platform features, bugs and customer feedback.
    You will run assessment days on behalf of our awesome clients if required.

What you will have

We need more Customer Support Executives to join our team as we consolidate and accelerate our expansion into 2019. Although we’ve got great traction and a maturing candidate and client base we’re still a small and dynamic team and most definitely still in startup mode, so we’re looking for people who are:

  • You are super smart, driven and a little bit different from the norm.
  • You are candidate centric and target driven.
  • You are responsible and diligent - willing to go out of your comfort zone to deliver greatness.
  • You are from a recruitment/resourcing background - ideally an agency.
  • You have a proven track record in hitting and exceeding targets in a similar role.
    You are happy to speak to candidates over the phone, text, email and ‘livechat’.
    You are super organised – on an average day you could speak with up to 100 candidates (or more)!
    You are PROACTIVE! Targets are incentivised so if you’re excited about going above and beyond to earn extra cash this is definitely the job for you.
    You have experience in an outbound calling/sales role is required.

For the right candidate we will also consider a team lead position. You will:

• Be responsible for mentoring a team of 3 Resourcers (and growing) - where you will train and develop them, increase productivity as well as setting and achieving targets.

• Be required to source and manage candidates with the added responsibility of oversight of the team.

 

Company benefits: • Share options • Commission • Unlimited holiday • Flexible working  • Pension • Regular team lunches • Sanctus mental health coaching • Mystery box (all will be revealed!)

Onwards to our company and culture…

We are Tempo

Tempo believes that work should be an adventure.

   

Recruitment should be the most exciting thing a company does. Each hire is the chance to find someone great, who will bring fresh ideas and energy to drive your business forward. For candidates each new role is a chance to make an impact, develop skills and make new friends. However, thanks to years of cumbersome, disengaging and expensive processes, recruitment has become something that both companies and candidates dread. Tempo is here to change that.

What we're all about

We launched our MVP in May 2017 with a rag-tag bunch of development superstars and started generating revenue the day it went live. We haven’t looked back since: the last 18 months has seen over 60,000 candidates sign up to our platform; roughly 2,500 employers (including the likes of Monzo, Uber, Bulb Energy and BCG to name a few); the size of the team has quadrupled and investors have supported the business with over £3M of funding to accelerate our growth.

Tempo has created an end-to end hiring platform that encompasses sourcing, screening and interviewing. Using video and machine learnings to streamline the process, we have slashed the average time-to-hire to just 3 days whilst reducing costs by 65%.

We’re challenging the status quo to transform an experience that’s slow, demoralising and expensive and in to something quick, easy and cost-effective. We’re unlike anything the recruitment industry has ever seen...

We are a young, diverse team with a breadth of experience.

Having worked at a variety of cool companies such as BBC, Sky, KPMG, Bain and Perkbox, each member of the team brings something different to the table. Not only do we work hard, but we like to have a laugh too, in particular at our monthly socials and weekly football matches. 

We give people a lot of responsibility early.

We are constantly growing and adapting so no day is the same when you work for Tempo. This gives a graduate the perfect opportunity to learn and grow in a fast-paced and exciting environment. As we continue to expand, different roles and opportunities will open up across sectors, giving graduates a great chance for movement and progression within the company.

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