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TempoCustomer Success Executive
TempoCustomer Success Executive
Become a Customer Success Executive
Start your next work adventure.
What you will be doing
We are currently looking for a Customer Success Exec on behalf of one of our clients. Please note that if your profile matches our client’s requirements you will first receive a call from a member of the Tempo team to discuss the position and your experience in more detail.
This is your chance to be part of an exciting Fintech start-up, you’ll be joining their growing team in Manchester. They are looking to grow their Customer Success and you would be one of the first on the ground.
No specific experience required but if you are passionate about start-ups, specifically Fintech, please register your interest.
You will manage a portfolio of existing and new clients. You will work closely with users, training them, identifying new opportunities, and sharing best practices. You will develop support materials to train and guide them. You will create and host forums and webinars that bring together communities and develops advocates of our solution across markets. If the client encounters any issues or has any questions you will be their contact point through to resolution. You will be the first point of escalation for any user queries or issues across the network, designing, developing, and managing processes to effectively manage this.
A key aspect of the role will be to analyse the client’s processes in your portfolio and design new solutions using our technology. You will need to be able to understand complex processes in the client organisation and assess key performance indicators. You will need to be able to communicate clearly with users and decision-makers both verbally and in written reports and proposals and translate their problems into technical solutions.
What you will have
You will be successful if you have the following:
• Customer focus and commercial awareness.
• Analytical and process-oriented.
• Relationship skills.
Company benefits: • Flexible working (remote during lockdown) • Start-up culture • Equity • Competitive salary
Learn more about Tempo
We are Tempo
Tempo believes that work should be an adventure and recruitment the most exciting thing companies do. We're on a mission to make that happen.
What we're all about
Tempo is an end-to end hiring platform connecting tens of thousands of candidates to non-technical roles with the fastest growing companies in the world.
We launched our MVP in May 2017 with a rag-tag bunch of development superstars. Two and a half years later we now have 65,000 candidates and 2,500 companies on the platform and work with the likes of Monzo, Uber, Bulb and BCG.
By using video and machine learning to streamline the hiring process, we reduce time to hire to a matter of days whilst reducing costs by 65%. We provide the tools to make both hiring and the job hunt hassle-free and exciting.
We are a young, diverse team with a breadth of experience.
Having worked at a variety of cool companies such as BBC, Sky, KPMG, Bain and Perkbox, each member of the team brings something different to the table. Not only do we work hard, but we like to have a laugh too, in particular at our monthly socials and weekly football matches.
We give people a lot of responsibility early.
We are constantly growing and adapting so no day is the same when you work for Tempo. This gives a graduate the perfect opportunity to learn and grow in a fast-paced and exciting environment. As we continue to expand, different roles and opportunities will open up across sectors, giving graduates a great chance for movement and progression within the company.