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Become a Business Systems Analyst

Join the Systems Development Team and play a crucial part in the development of Softcat’s primary Sales platform.


Location: Marlow

What you will be doing

Initially supported by our incumbent Business Systems Analyst, you will first focus on developing a good understanding of Softcat’s current use cases whilst building your product knowledge. Following this you will quickly move to become the primary interface to both business stakeholders and our development partners as you drive Softcat’s ongoing use of the platform.

  • You will run user and stakeholder workshops
  • You will document requirements / user stories
  • You will work with our CRM partners and our IT PMO team to determine time and cost impact of each story
  • You will own the CRM user story backlog - assessing business benefit and prioritising (challenging as needed)
  • You will work with Vendors and Partners to understand the capabilities of the CRM platform – by doing so identifying opportunities for platform development
  • You will regularly engaging with existing user base to understand pain points / identify any processes that could benefit from CRM development
  • You will play an active part in QA / Testing of new developments and co-ordinating User Acceptance Testing activity
  • You will ensure that any documentation and training materials are in produced in support of releasing new features
  • You will work closely with the Systems Operations Team to ensure that all new features meet the needs of the support team

What you will have

A technical degree or similar and some experience of working with data are desirable but not mandatory. 

If you fit the profile listed below, we want to hear from you. 

  • You have self-motivation and a passion for technology
  • You have an analytical process driven mindset – able to understand complex business workflows
  • You have strong communication skills – both verbal and written
  • You have influencing skills
  • You have some demonstrable exposure to end user applications such as a CRM, Finance or Service Management system
Onwards to our company and culture…

We are Softcat

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.


Success. The Softcat Way.

We love recruiting graduates at Softcat; people with ambition, energy and an eagerness to learn. If you’re looking for responsibility, rewards and a clear progression path, then Softcat is a brilliant place to begin your career.

The majority of our graduates join the Softcat sales team – we have a great record of turning raw potential into rapid success. You don’t need a techie background to work in IT sales, it’s personality that matters.

If you thrive in sales, you could be earning big in just three years. On average, new sales employees can expect to earn £25k-£30k OTE in year one, £40k in year two and £50-£60k in year three. There’s uncapped commission, so our top performers make six figures.

We’re a team of many talents. We also recruit graduates into technical/IT roles including engineers and consultants, and into positions across the wider business.

There’s a uniqueness to Softcat – what we do, how we do it and why we do it. That’s because we are a technology business built around our people. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Ultimately, the more you put in the more you get out; great performance is always recognised and well rewarded. We call it success, the Softcat way.

Be yourself and allow us to get to know the real you.

Our Recruitment Process



Not every company features a Tiki Bar, ping-pong table and big screen TV in the office, but our ethos to stay fun and quirky is precisely what makes us different.  


Our Graduates - Who we are

Alastair's Graduate Story


I got to go to Croatia for a long weekend with Softcat, which was great fun. This year I've qualified to go to Dubai.

You don't feel like you're actually going to work every day... We all gel really well and it feels like you're working with friends.

Laura's Graduate Story


Our Future - Where we're going

Why Graduates Are Key to Our Future


Chris, Sales Manager

Softcat is a leading UK technology solutions businesses; we are a FTSE 250 listed company that has grown rapidly to reach a turnover of more than £1billion.

Operating in the business-to-business sector, we specialise in IT infrastructure and provide our corporate and public sector clients with a range of advanced workplace, datacentre, networking and security solutions. To build these client solutions, we act as a partner and reseller for some of the biggest names in technology, including Apple, Microsoft, Cisco, Lenovo and Adobe. Our track record in winning industry and vendor awards is testament to the standards of our people.

We’re an inclusive company where you can enjoy the career you want, without changing the person you are. Whilst we take our business very seriously, we don’t take ourselves too seriously. Life at Softcat is about working hard with a smile on our faces.

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