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Client Associate
Location Remote
Starts ASAP
Deadline ASAP

Become a Client Associate

SMG is one of the most exciting growth companies in the UK today. Home to three award winning agencies, Capture, Lobster and Threefold.

Location: Remote

What you will be doing

We are looking for a Client Associate to join the Lobster agency and support the team with some of its newest client accounts.

Lobster combines our proprietary software platform Plan-Apps and data analytics with media planning and buying to help clients achieve and demonstrate increasing returns on shopper media investment. We work as consultants within shopper marketing teams and showcase this unique offering to FMCG businesses, sharing expertise across three primary services areas, Technology, Trading and Training.

As a Client Associate at SMG:

  • You will be the first point of contact for clients.
  • You will meet preparation and attendance.
  • You will work across a variety of clients services from technology training to media planning and evaluation work: supporting output creation and presentation across all services.
  • You will understand our agency commercials, contributing to our margin and revenue targets.
  • You will provide support to the wider team.

What you will have

As a Client Associate at SMG:

You have experience in a growing FMCG or shopper environment.
You have a desire to build and shape a whole new agency, together with colleagues.
You have a desire to shake up processes and refine ways of working/output.
You have strong numeracy skills and influencing skills.
  • And in return, SMG offers:

  • • Finance: 20% discretionary bonus scheme, £500 Uni Fund towards learning and development, pension scheme, variety of available loans, opportunities for accelerated growth and development.

    Health & wellness: A culture focused on wellbeing, headspace subscription, employee assistance programme, eye care, regular exercise classes.

    Family: Paid time for new parents, access to parent resource group, a highly flexible and hybrid working environment.

    • Community: Access to a range of employee resource groups, a dedicated CSR programme that supports our local communities and chosen charities, non-hierarchical feel, collaborative workplace.

    • Fun: 4pm Friday finishes all year, two fully paid conferences a year at Summer and Winter, dedicated team that put-on events and activities throughout the year to get involved in.

    At SMG we want our people to feel empowered to choose where they can work most effectively; be that from one of our offices, home, or your favourite cafe. Due to the flexibility of our hybrid working policy, the location of this role is determined on the best person and not where you are located, so with that in mind we'd love to hear from you.

    We are dedicated to support our employees to be the best version of themselves both inside and outside of work. We’re have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised at the 16th in Best Companies marketing and media's best agencies to work for, and we’ve also been named in the top 100 mid sized companies to work for in 2021.

Learn more about SMG

We are SMG

We're home to three award-winning shopper media agencies.


SMG is one of the most exciting growth companies in the UK today.

Our mission is to transform shopper media and create the company everyone would like to work for.

We are incredibly collaborative in the way we work towards achieving our mission, and through our honest approach to working with our clients and the shopper, we have built an enviable client list, with names including, Pepsi Co, Kellogg’s, McCain, Danone, Weetabix and many more. We also work with brands including Nike & Samsung through our partnerships with The Very Group.

We are committed to attracting and retaining the most talented and motivated people and giving them the opportunity to grow personally and professionally. We are looking for people who will live and breathe our values each and every day: Be hungry, honest, foolish and always have fun!

Underpinned by our values

Stay honest

We’re straight talkers, and our word is our bond. In a rapidly changing and sometimes bewildering world, we believe in doing business and treating people the right way, not just the easy way.

Stay foolish

We have a childlike curiosity so we challenge convention - for instance we launched the first ever shopper media planning and buying service for brands when we found out that existing media agencies “didn’t do retail”.

Stay hungry

Like most successful companies, we were founded on dissatisfaction with the status quo and the desire to improve it. And we’re still hungry, and ambitious, we push ourselves continually to improve and learn.

Have fun

Hopefully not too much explanation is needed for this one! We work hard and we play hard. Our company events are the stuff of legend and whether it’s a pub quiz, a book club, giving back to our charity partner or a black tie dinner we always have something going on.

At SMG, we value talent over experience.

Our offices represent who we are as an agency and we love to make sure each of our locations are a fun and lively place to work. We've always got Spotify playlists on the go and make the most of the opportunity to have a team breakfast, with plenty of fruit and cereal to go round. Friday always means an early finish, with drinks commencing an hour before the end of the day.

At SMG, we value talent over experience. We'll make sure we equip you with the skills you need to excel your career with us. From day one, you'll be given real business exposure and responsibility, joining an energetic and driven team who are on hand to support you as you get to grips with managing your client portfolio.