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Become a Graduate Case Handler - Pensions

Are you looking for a highly visible role where your contribution will not go unnoticed?


Location: Edinburgh 

What you will be doing

The Graduate Case Handler is a fantastic opportunity to gain experience within a supportive and fast paced corporate environment. It offers a chance to learn and develop your existing skills and the opportunity to progress further within a professional services network.

After training, you will responsible for investigating customer cases, reviewing reports and collating data with a focus to achieve a fair customer outcome.

  • You will work with a wide range of systems to manage data and update customer information
  • You will provide efficient and timely support to the review of pension products sold
  • You will reviewing exception reports related to customer pension policies
  • You will provide customer service via inbound and outbound calls
  • You will handle written correspondence and perform the necessary action for customer queries
  • You will update customer records, capturing data and information to perform calculations
  • You will be responsible for working in line with policies and regulations

What you will have

  • You have a minimum 2:1 degree
  • You have confident written communication and telephony skills
  • You have strong numeracy, literacy and decision-making skills with confidence in making appropriate decisions
  • You are highly organised with the ability to multi-task between several systems and manage priorities
  • You are able to work autonomously and as part of a wider team
  • You have excellent analytical skills with strong attention to detail
  • You have the ability to work to defined performance standards and contribute to the team and customer outcomes
  • You have previous experience using Microsoft Office, in particular Excel
  • You are Driven to achieve targets and take ownership of workload
Onwards to our company and culture…

We are Momenta Group

Every year, we place thousands of contract professionals into exciting roles in the UK, Australia and many other countries



We are a market-leading recruitment business for Financial Services and other skilled industries.

For over twenty years we have been bringing together businesses and specialist contract resource to manage high-importance projects.


Working with us gives you more choice.

Join our network of professional interim managers and you can develop a career working with professional services firms and FTSE 100 companies. Shape your own lifestyle and have access to interesting projects with well-known clients which we can offer through our deep, long standing, strategic partner relationships.


We have been involved in some of the largest, most high-profile remediation projects in the Financial Services industry.



Becoming a Momenta Associate means you're part of a market-leading contract workforce.


Every year, we place thousands of contract professionals into exciting roles in the UK, Australia and many other countries. You'll use your existing knowledge and experience to make a difference to the work our clients do, as well as advance your career and develop new skills.

Join our team and you will get a competitive salary, with incremental pay increases and bonuses for top performers. You will also work in a dynamic and encouraging working environment, receiving  support and detailed training to enable you to quickly progress your career. 

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