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Become a Call Handler

Our client, a “Big Four” Professional Services firm, is looking for Call Handlers to join a new high-profile pension case handling project in Gatwick.


Location: Gatwick / Crawley

What you will be doing

Working as part of a dynamic large-scale operation in the financial services industry, you will be responsible for supporting a high-quality team carrying out administration and telephony support for a major financial service provider, as part of a Past Business Review related to retirement options.

  • You will provide efficient and timely administrative support for a major pension provider during the review of products they have sold
  • You will work with a wide range of systems to manage and update data, ensuring to recording key information
  • You will assist with customer contact via inbound and outbound calls from customers and/or third parties regarding the annuity sales review
  • You will gather information where required
  • You will handle inbound written correspondence and performing the necessary action for the customer query
  • You will support the updating of customer records, capture of data and information to redress calculations
  • You will be involved with other relevant ad-hoc tasks that are deemed appropriate

What you will have

Ideally, you will have 6 months previous administration or customer service experience, within financial services or similar environment. 

  • You have confident telephone skills and communication (polite, clearly spoken and articulate) and strong literacy skills as you will also be contacting customers by letter
  • You have strong numerical and decision-making skills
  • You have an ability to multi-task between several systems
  • You are able to work autonomously and as part of a wider team
  • You are driven, flexible and able to work to targets and take ownership of workload

Company benefits: Competitive day rate • Dynamic and encouraging work environment • Training provided • Career support and progression 

Onwards to our company and culture…

We are Momenta Group

Every year, we place thousands of contract professionals into exciting roles in the UK, Australia and many other countries



We are a market-leading recruitment business for Financial Services and other skilled industries.

For over twenty years we have been bringing together businesses and specialist contract resource to manage high-importance projects.


Working with us gives you more choice.

Join our network of professional interim managers and you can develop a career working with professional services firms and FTSE 100 companies. Shape your own lifestyle and have access to interesting projects with well-known clients which we can offer through our deep, long standing, strategic partner relationships.


We have been involved in some of the largest, most high-profile remediation projects in the Financial Services industry.



Becoming a Momenta Associate means you're part of a market-leading contract workforce.


Every year, we place thousands of contract professionals into exciting roles in the UK, Australia and many other countries. You'll use your existing knowledge and experience to make a difference to the work our clients do, as well as advance your career and develop new skills.

Join our team and you will get a competitive salary, with incremental pay increases and bonuses for top performers. You will also work in a dynamic and encouraging working environment, receiving  support and detailed training to enable you to quickly progress your career. 

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