Looking for a graduate job?
Become a Client Success Account Manager
Join this growing team in Edinburgh and develop your leadership skills.
What you will be doing
We are currently looking for ambitious professionals to join our growing team in Edinburgh - with the opportunity to transfer internationally.
The Client Success team focuses on growing and engaging Meltwater’s user base.
As an Account Manager, you will build positive, long-lasting relationships with our client base through regular client engagement, to increase product value and drive market share
You will provide timely assistance and support to clients for incoming queries and issues related to our software applications
You will develop strategic plans for different accounts within assigned portfolios, including growth opportunities identification, action plans, and growth forecast
You will be targeted on renewal, growth and engagement of your portfolio each month
You will develop valuable skills such as critical thinking, communication, negotiation, business acumen
What you will have
Are you passionate about technology and media, and how they can help organisations today?
Are you ready to challenge existing norms and provide expert advice regarding our product suite?
Are you looking to develop your leadership skills?
You have a university degree (any discipline), 2:1 or above
You have an entrepreneurial spirit and hunger for success
You have experience working in a professional environment (either full term or internships)
You have interests outside of work and study (travel, exchange, sport, volunteering etc.)
You have a keen interest in news, current affairs and social media
You have exceptional communication and interpersonal skills
You have an eligibility to legally work in the UK and Ireland
Company benefits: Continual coaching and development • Rapid career progression • Opportunities to transfer internationally
We are Meltwater
We believe that in an environment where people are motivated and supported by their colleagues, individuals will discover their strengths.
Meltwater is the global leading media intelligence platform. Our software combines the power of AI with the largest news and social media database in the industry, to bring our clients advanced Media Monitoring, Social Media Listening, Social Media Management, PR Analytics and Influencer Engagement tools.
For over seventeen years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience.
Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms.
Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
Working at Meltwater is both intense and rewarding. We focus on teamwork and culture, and how skills can be developed, and careers enhanced.
When you join us you'll also receive lots of benefits including healthcare, regular social activities, team building exercises and a well-stocked fridge.
This is your chance to work in a dynamic environment that has received the following awards:
• Britain’s Top Employers in 2017 by Great Places to Work
• 25th fastest growing company in Europe, by Europe’s 500
• G2 Crowd’s Top 100 Software Companies