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Become a Client Success Account Manager

Join this growing team in London and develop your leadership skills.

Location: London

What you will be doing

We are currently looking for ambitious professionals to join our growing team in London - with the opportunity to transfer internationally.

The Client Success team focuses on growing and engaging Meltwater’s user base.

As an Account Manager, you will build positive, long-lasting relationships with our client base through regular client engagement, to increase product value and drive market share

  • You will provide timely assistance and support to clients for incoming queries and issues related to our software applications
  • You will develop strategic plans for different accounts within assigned portfolios, including growth opportunities identification, action plans, and growth forecast
  • You will be targeted on renewal, growth and engagement of your portfolio each month
  • You will develop valuable skills such as critical thinking, communication, negotiation and business acumen

What you will have

Are you passionate about technology and media, and how they can help organisations today?

Are you ready to challenge existing norms and provide expert advice regarding our product suite?

Are you looking to develop your leadership skills?

  • You have a university degree (any discipline), 2:1 or above
  • You have an entrepreneurial spirit and hunger for success
  • You have experience working in a professional environment (either full term or internships)
  • You have interests outside of work and study (travel, exchange, sport, volunteering etc.)
  • You have a keen interest in news, current affairs and social media
  • You have exceptional communication and interpersonal skills
  • You have an eligibility to legally work in the UK and Ireland

Company benefits: Continual coaching and development • Rapid career progression • Opportunities to transfer internationally 

Onwards to our company and culture…

We are Meltwater

We believe that in an environment where people are motivated and supported by their colleagues, individuals will discover their strengths.


We are Meltwater


Our Culture  

Meltwater is the global leading media intelligence platform. Our software combines the power of AI with the largest news and social media database in the industry, to bring our clients advanced Media Monitoring, Social Media Listening, Social Media Management, PR Analytics and Influencer Engagement tools.

For over seventeen years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience.

Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms.

Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Working at Meltwater is both intense and rewarding. We focus on teamwork and culture, and how skills can be developed, and careers enhanced.

When you join us you'll also receive lots of benefits including healthcare, regular social activities, team building exercises and a well-stocked fridge.

This is your chance to work in a dynamic environment that has received the following awards:


• Britain’s Top Employers in 2017 by Great Places to Work

• 25th fastest growing company in Europe, by Europe’s 500

• G2 Crowd’s Top 100 Software Companies

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