Looking for a graduate job?
Be an Insight Consultant
You will act as a ‘bridge’ between the Consumer Insight and Business Insight teams and provide a holistic understanding of the core McDonald’s customer.
Location: East Finchley
What you will be doing
The Business Strategy and Insight Team (BSI) has two sub-teams (Consumer Insight and Business Insights. This role will sit within Consumer Insight but will have responsibility that bridges the two teams.
BSI is responsible for customer and commercial insights for the UK and Republic of Ireland business.
You will be the go to person for insights and evidence points that represent the needs, attitudes and behaviours of our customer
You will lead key programmes of work that measure customer behaviour and satisfaction with the McDonald’s offer
You will own the day to day running of continuous research programmes of work (Brand Health and Customer Satisfaction, Advertising, Trend watching, Customer Sentiment, Corporate Social Responsibility, Global programmes, Subscriptions, Internal Sales), ensuring the business maximises the value of the programmes and builds outstanding working relationships with our agency partners
You will analyse and report on key programmes of work (across internal sales, research and 3rd party information)
You will help create a holistic view of the customer based on specified briefs or topics
You will mine internal data sources to create hypotheses for further investigation
You will work alongside other business functions (principally Marketing and Food Development) to create customer centered briefs to inspire creative development and food innovation
You will work with agency partners to deliver research programmes to plan and budget
What you will have
Note: this role is maternity cover for 12 months.
You have project management experience, be comfortable with numbers and have strong attention to detail
You have good appreciation of research techniques and approaches
You have an ability to translate research data into insights and business questions into research objectives
You are able to multitask in a fast-paced environment is fundamental Strong evidence of proactivity and initiative
You have a curious mind set, confident, independent and logical thinker
You have strong communication and social skills
You have strong Excel and PowerPoint skills
You have a passion for food and retail
You are educated to degree level
We are McDonald's
The world-leading family restaurant that has been at the heart of communities for nearly 45 years.
Whatever you're looking for in a job, you can find it with us. We offer flexible hours, accredited training, fantastic career prospects and a whole host of other rewards and benefits that fit around you and your lifestyle. That's why were consistently ranked as a Times Top 100 Graduate Employer and in the Guardian's top 300 Graduate Employers list as well as attaining the Investors in People Gold and the YEUK Youth Friendly Employer Awards.
We are proud of the development opportunities available to our grads. You'll be free to tailor your training to suit your own interest and goals, as well as having the support to gain recognised qualifications. We provide a launch pad to success; 9 out of 10 Restaurant Managers started with us at entry level.
Our employees come from all walks of life. However, they all share a common approach: positivity. We know that happy employees help to make happy customers, so we want you to enjoy your work.
McDonald's will give you the skills that you need to help develop your career and work through your progression at a pace that suits you.
Chris, National Operations Director of UK and Ireland
We are not just a burger company. We are a global brand at the heart of hundreds of communities across the UK and Ireland. Our business comprises of nearly 1300 restaurants (including franchises) and employs over 120,000 people in the UK and Ireland.
We also work with hundreds of suppliers and thousands of British and Irish farmers. We are passionate about our customers and our people. For customers, we work hard to provide the highest quality food, variety of choice and excellent value for money. For our people, we offer fantastic career opportunities in everything from Restaurant Operations to Head Office. The future looks really bright for McDonald's, as we continue to evolve and introduce new products and restaurants. This is why we need graduates; we recognise that they bring fresh ideas, different skill-sets and the energy necessary for us to remain a world-leader.
Ultimately, things move fast at McDonald’s, whether that's the food that we serve to our customers or our graduates' progression.