Invasion Camp GroupOperations Associate
Invasion Camp GroupOperations Associate
Become an Operations Associate
Invasion is a travel company focused on providing once in a lifetime experiences for young people. We are home to many popular brands in the sector such as Camp Thailand, AmeriCamp, Camp Bali, Invasion Weekend Breaks and Wrestling Travel.
We are an innovative, vibrant company who are looking to grow our current offerings as well as expand into new markets such as festivals and events! Here at Invasion , we’re all about culture, so be prepared to join an energetic, passionate & friendly team.
What you will be doing
We are currently looking for an experienced Operations Co-ordinator to join our Camp.co.uk team (founders of Camp Thailand, Camp Bali, Camp Maldives and many other epic Camp locations!) - providing amazing cultural exchange experiences to young people all over the world. We’re all about providing exceptional travel experiences with the most unique tours and activities whilst also making a difference in local communities with English Teaching and Animal Conservation.
We’re seeking an experienced Operations Co-ordinator to sit within our expanding team, working alongside & overseeing the work of our other Operations Associates to ensure that our customer journeys are as smooth as possible from the moment they sign up to one of our programme’s, all the way to their trip departure.
What you will have
You have excellent communication skills.
You are a methodical mind to work several spreadsheets and CRMs.
You have the ability to remain organised & handle multiple tasks at once.
You are computer literate - excel, word and various CRM experience is highly preferred
You have experience working on phones and engaging with customers.You are comfortable working independently as well as part of a team.
What your day will look like
Key responsibilities include but are not restricted to:
You will report directly to your line manager with regards to pax numbers, passenger documentation, merchandise, managing customer payments etc.
You will provide detailed and informative Operations reports based on the above.
You will be working to ensure KPIs and targets are met.
You will oversee merchandise orders and liaising with our merchandise suppliers.
You will use a CRM to ensure pax numbers are constantly updated and accurate.You will stay on top of Payments & Payment Plans.Extensive training will be provided on the above tasks, however it is MANDATORY that any applications to this role are candidates with experience & expertise in an admin/operations/logistical role. Experience working within the travel industry is a sought after bonus.
What you will get
• Competitive salary.
• Travel Perks (after first successful year of employment).
• Smart-casual dress code.
• The opportunity for training and progression within a globally recognised company.
• Regular company events & socials.
• A relaxed and social work environment.
• Free parking on site.
• Company perks and benefits
• Staff wellbeing initiative
Learn more about Invasion Camp Group
We are Invasion Camp Group
Described by the Manchester Evening News as “Salford’s coolest office”.
We are one of the largest youth travel organisations in the UK.
Offering a wide choice of life-changing and unforgettable experiences, whether that involves visiting the sites in Europe’s cultural cities, volunteering in South Africa, partying in Amsterdam, working at an American Summer Camp or teaching in Thailand.
Our office is an immersive, fun hub.
Packed with movie memorabilia, as well as a life size palm tree; the office also converts into a nightclub by night.
At Invasion HQ, our focus revolves very much around a 'work hard, play hard, make a difference' mentality. We all strive to work as one team, towards one goal. This further reflected in the many social and team building events that we hold for our staff. Past events include, escape rooms, cocktail evenings and staff parties.
We provide the ideal environment for a graduate. We really throw all of our employees in at the deep end, which enables them to take on responsibility and allows them to gain experience and knowledge very quickly. There is furthermore the room for progression and flexibility to travel, for those who are motivated to go the extra mile.