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Online Community Manager & Qualitative Researcher
£20,000 - £21,000
Location London and Remote
Starts ASAP
Deadline ASAP

Become an Online Community Manager & Qualitative Researcher

incling is a young and fast growing market research consultancy that specialises in building beautiful, bespoke online communities to solve marketing, innovation and communication challenges. We’re expanding rapidly and looking for a Community Manager to join our remote team


Location: London and Remote

What we do


What you will be doing

The Role

A permanent, full-time role (subject to usual probationary period) working remotely. You will need to be connected with us online but you can pick where you want to work.

You will be the face of incling on our online communities and working as a qualitative researcher. Full training will be provided but an interest in market research and technology is essential.

Market or social research experience (either as part of your degree or work) is preferable as is a fluency in a second language.

Community Manager responsibilities usually includes:

  • You will attend client briefings.
  • You will be setting up online communities - keeping in line with project timelines, briefing our tech team, planning for communities in different timezones, loading activities.
  • You will ensure the community is healthy and all of the participants are engaged/ taking part.
  • You will be liaising with and updating clients on the progress and health of their community.
  • You will be liaising with participant recruiters and ensuring translators and moderators are updated to keep the project running smoothly.
  • You will be moderating comments on the community whilst using a range of qualitative moderation techniques to probe for more detail to fully understand participants motivations and needs.
  • You will be dealing with technical queries that may arise within the online community with the help of our tech team.
  • You will be downloading and organising all comments and media for clients once the project is complete.
  • You will be writing up a qualitative summary or report based on the comments provided by participants.

What you will have

What skills do I need?

  • You have an interest in human behaviour and a desire to pursue qualitative research as a career.
  • You are sociable and outgoing with a friendly nature - you need to have the ability to connect with a diverse range of people online.
  • You have strong organisational and multitasking skills and a proactive approach.
  • You have a keen eye for detail.
  • You are self motivated, reliable and comfortable with working remotely.
  • You have a can do attitude and flexibility to work in a fast paced agency - this sometimes requires that you support the team outside of normal working hours.
  • You have an active profile and understanding of a range of social networking platforms and tools e.g. forums, blogs, media uploads.
  • You have excellent English skills and a great writing style (Must be able to spell and use grammar correctly!). Fluency in a second language would be preferable.
  • You are a team player who is reliable and flexible with availability to support the team as and when required beyond normal working hours (flexi-time).

Company benefits: • Remote Working • Flexible Hours • Constant Learning • Career Development 

Learn more about incling

We are incling

A young and fast growing market research consultancy that specialises in building beautiful, bespoke online communities to solve marketing, innovation and communication challenges.


We’ve worked in over 27 languages and had more than 300,000 participants log onto our communities from more than 92 countries.

We’re really passionate about the benefits and possibilities that online communities offer to the market research industry so set about developing our own platform and launching the company in 2013. We work with a wide range of brands offering full service consultancy and other research agencies who need the software and online community guidance.

We have four core values that we strive to every day:

Quality Hunters - We are proud to be at the forefront of digital research and strive for the highest quality in everything we do. From the relationships we forge, to how we manage projects and deliver outputs, we never settle.

Intrepid Explorers - Our entrepreneurial spirit and can-do attitude translates into a passion for rich insights and a desire to continually improve, experiment and push boundaries.


Tribal Teammates - We embrace diversity and look for team members with different backgrounds, perspectives and strengths to enrich our work and each other. We are humans first, consultants second in everything we do – we believe great relationships are the source of great results.

Digital Pioneers - We passionately live and breathe all things digital. We work as a remote team, seek out and adopt the latest technologies and all play a part in constantly developing our solutions.

At incling we believe that what you do is much more important than when or where you do it. We also know that most people are much more creative and productive when they are comfortable and can fit work around the other important things happening in their lives. With that in mind we have set up incling to be a remote business, this means everyone at incling is welcome to work from anywhere they choose (within the UK) as long as they have a reliable internet connection.

Even though we're geographically dispersed we are a tight knit team who keep in touch and collaborate on a daily basis (using Skype, Zoom, Asana and Google Workspace). We like to work hard, but also believe in maintaining a healthy work/life balance so everyone at incling is welcome to fit their working day flexibly between our core hours (7am to 9pm). We do work across multiple markets so occasionally ask that the team shift their schedule to align with different time-zones.