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Become an Online Community Manager & Qualitative Researcher

In the fast paced world of online market research, we are looking for someone to help us set up and run online communities to gather feedback from consumers all over the world on anything from Airlines to Gen Z trends and more. This is a remote role so you can work from anywhere in the UK.


Location: Nationwide (remote role)

What we do


What you will be doing

Since we were established in 2013 we have grown every single year and we don't plan on stopping any time soon. Graduates are key to our growth, as part of the team you will be the face of incling, responsible for correctly setting up and managing our online communities

  • You will attend client briefings and understand their research objectives
  • You will set up online communities and ensure they’re quality checked
  • You will manage project timelines and ensure communities run smoothly
  • You will ensure the community is healthy and all participants are engaged
  • You will update clients on the progress and health of their community
  • You will liaise with recruiters, translators and moderators
  • You will moderate comments using a range of qualitative techniques
  • You will deal with technical queries with the help of our tech team
  • You will organising all comments and media for clients when the project is complete

What you will have

Full training will be provided but an interest in market research and technology is essential. Market or social research experience (either as part of your degree or work) is preferable as is a fluency in a second language, special consideration will be given to Arabic or Mandarin speakers.

  • You have a desire to pursue market research as a career.
  • You have sociable and outgoing nature, you easily connect with anyone
  • You have strong organisational and multitasking skills and a proactive approach
  • You have a keen eye for detail
  • You have a can do attitude and are happy to work in a fast paced agency
  • You have a keen interest in technology and human behaviour
  • You have a working knowledge of GSuite and Microsoft applications
  • You have excellent communication skills and a great writing style
  • You have a desire to manage your own time and work remotely

Company benefits: Remote Working • Flexible Hours • Regular Meet Ups • Constant Learning • Career development 

Onwards to our company and culture…

We are incling

A young and fast growing market research consultancy that specialises in building beautiful, bespoke online communities to solve marketing, innovation and communication challenges.


We’ve worked in over 22 languages and had more than 100,000 participants log onto our communities from more than 92 countries

We’re really passionate about the benefits and possibilities that online communities offer to the market research industry so set about developing our own platform and launching the company in 2015. We work with a wide range of brands offering full service consultancy and other research agencies who need the software and online community guidance.

We have four core values that we strive to every day:

Quality Hunters - We are proud to be at the forefront of digital research and strive for the highest quality in everything we do. From the relationships we forge, to how we manage projects and deliver outputs, we never settle.

Intrepid Explorers - Our entrepreneurial spirit and can-do attitude translates into a passion for rich insights and a desire to continually improve, experiment and push boundaries.


Tribal Teammates - We embrace diversity and look for team members with different backgrounds, perspectives and strengths to enrich our work and each other. We are humans first, consultants second in everything we do – we believe great relationships are the source of great results.

Digital Pioneers - We passionately live and breathe all things digital. We work as a remote team, seek out and adopt the latest technologies and all play a part in constantly developing our solutions.

Remote Working

With no fixed office space, you can work from anywhere in the world

Flexible Hours

People are much more creative and productive when they can fit their work around their lives.

Regular Meet Ups

We like to meet at least three times a year to let our hair down and celebrate our achievements as a team

Constant Learning

New joiners have the opportunity to complete the MRS advanced certificate and everyone has access to an annual training budget

Close Collaboration

Even though we’re geographically dispersed, we are a tight knit team who keep in touch and collaborate on a daily basis

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