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Customer Service Representative
£23,050 +bonus at target £1,500
Location Manchester
Starts Oct 2021
Deadline ASAP

Become a Customer Service Representative

We’re looking for our next intake in to our highly-performing Inbound Customer Service department.

Location: Manchester

What you will be doing

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What's the role?

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships.

Whether you're an experienced Customer Service professional or a graduate, with customer service experience, looking to launch your professional career, we look forward to receiving your application.

The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.

Interviews will be held in August and we are looking for successful applicants to start in the role on the 4th October.

What does the role involve?

In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs, and you’ll need to deal with complaints in a timely and effective manner.

In the role you will also support field-based personnel by providing sales leads and accurate messages. You’ll need to be detailed-oriented, ensuring data is always accurate and up to date on the internal system.

What you will have

Come to a place, where you will own your development and career journey. The routes to success here are as diverse as our people. Throughout your career, you’ll own your own development and find the right way to grow and leverage your strengths. If you’re willing to go the extra mile, the opportunity is yours.

You have excellent customer service skills, gained within a face to face or call-centre environment.
You have MS Office and Internet proficiency with the ability to adapt easily to new IT systems.
You have the ability to learn technical product knowledge.
You have excellent telephone manner and ability to communicate at all levels.
  • What you we offer

  • We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

    • Genuine career advancement (more than 80% of all leadership roles are filled internally)

    • Competitive salary and above-average performance bonus

    • 6% employer pension contributions

    • Private Health Insurance and Employee Assistance Programme

    • 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually

    • Paid leave to work on charitable projects

    • Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback

    We're currently working from home but later in 2021 will move to new premises at Circle Square in Central Manchester. There will be free parking and we will be located a short walk from Oxford Rd train station and St Peter's Square tram stop. We'll offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.

Learn more about Hilti

We are Hilti

We design and manufacture leading-edge technology, software and services, which power the professional construction industry.

What we do

Everyday our technologies support awe-inspiring feats of engineering around the world from the famous bullet train in Japan to tunnels deep under some of the largest cities on earth. 

We’re a one-stop shop for building, worldwide. We create technologies, software and services, which clearly stand out from the rest. We run our own research and design labs, working with top technical universities and partners, all over the world. We make our own products in Hilti factories and with external partners, making sure all our products match the same high quality and standards. 

Show us what you're made of

We regularly assess our emerging talent within the business via Development Centre to give them exposure to leaders across the organisation and to feedback into their development plans. People who join Hilti share a certain mind-set. They’re driven and hard-working, and they excel at giving their best for our customers. In return, they enjoy an incredibly varied and dynamic career. Many of our people have been with us for 20 or 30 years - testament to how much we value and reward their contribution. 

We like to give back to our employees

On joining you will benefit from our award winning sales and product training, spending a minimum of 3 weeks at our cutting edge training facility. We host a kick-off event every January for 2 days in Manchester city centre, to celebrate the successes of the previous year and refocus on the year ahead. We offer an Employee assistance program, a mentor scheme, employee benefits portal and a very generous referral program.


At HQ we also have the Summer Garden party and Christmas party for you to enjoy. This is on top of pub quiz nights, sports teams, sponsored charity events including the Great Manchester Run and opportunities to volunteer time during the work day for charities such as WellChild.

Our core values are integrity, courage, teamwork and commitment.

We're committed to your career development

We have a regular and clear development process for all our people, with everyone at Hilti having a yearly development conversation. There are opportunities for further training and development (both internally and externally) to enhance your career combined with an emerging talent strategy which is used to develop our leaders of the future. This supports 80% of Hilti’s leadership positions being filled internally.

Alongside a competitive base salary all of our positions come with a bonus scheme and full benefits package which include vehicle (for all sales roles), private healthcare, life assurance, generous pension contributions, 33 days holiday (inc bank holidays), option to purchase up to an additional 5 days