Join our Customer Solutions Design Graduate Programme

Join the technical designers working on some of our biggest and most diverse global customer contracts.

How and Why You Should Apply


Customer Solutions Design Graduate Programme Various UK

  • UK benefits include:
  • 25 days of holiday plus bank holidays
  • Cycle to work scheme
  • Company discounts on BT broadband and EE products
  • Free access to BT TV and BT Sport

What you will be doing

Our team are responsible for the technical development of solutions and ideas throughout the company, ranging from IT Infrastructure and data networking to voice and telephony.

With some of the world’s biggest brands and organisations as our clients, we are responsible for developing and designing their IT and communication infrastructures.

Our team directly impact our customers’ networked IT and telephony solutions, ranging from critical systems within the government through to multi-million pound trading floors.

  • You will work across different customer contracts throughout your time on the programme
  • You will develop technical propositions and win new business
  • You will design and deliver world-class technical proposals
  • You will have immediate responsibility for customer engagement, technical design, testing and configuration.

What you will have

We currently have vacancies for this scheme in the following areas: Ipswich, London, Swindon, Leeds, Newcastle, Manchester.

As well as having a technical mind-set and good problem solving skills, you’ll need strong judgement and an analytical approach to your work.

In addition, you should have a good working knowledge of IP networks, protocols and network components, with the ability to communicate complex concepts to customers.

Specific areas of work include:

  • IT Infrastructure Client/Server Architecture, Cloud computing, Virtualisation technology
  • Data networking Wide Area Networks, Local Area Networks, Wireless-LAN/Mobility
  • IPT and Telephony IPT, Contact Centre, PSTN
  • Also You’ll have immediate responsibilities in these specialist roles, so you’ll also need strong design and development skills.

Your first year at BT

Thomas Keenes

Graduate Network Designer

Before the event I did a lot of research into BT... I was able to talk about that and I think that made me stand out.

Your First Year at BT


Onwards to our company and culture…

We are BT

As the fourth most valuable brand in the UK, we’re here to harness the power of communications to make a better world.

Our Culture


Our Culture - What we do

Life today is built around connectivity. Through an ever-expanding range of products and services, we provide broadband, mobile and TV to customers in 180 countries.

Through us, millions of people connect with friends and family, share huge amounts of information and enjoy a world of entertainment at their fingertips.

In the UK, the entire telecoms industry operates across our networks, whilst our technology powers international establishments such as the New York Stock Exchange.

Founded in 1846, we are the longest established communication company in the world. Back then, the goal was to make communication possible within minutes and hours, instead of days and weeks.

We’ve come a long way since. Today, we work in global offices, stretching from Sao Paolo to Sydney. We’re now the fourth most valuable brand in the UK and 58th in the world, and we have exciting plans to keep growing.

Our BT Academy provides structured, tailored training to our graduates that is based on the world’s best thinking.

This enables our team to continue their own professional development by studying towards accredited qualifications alongside their training.

With a focus on personal development as well as professional training, every employee has an allowance of holiday per year to spend on volunteering activities for a cause of their choice.

At BT we have one of the largest corporate property estates in the UK, including offices, data centres, telephone exchanges, distribution warehouses as well as shops. We also have our own TV studio, a TV platform and as of 2016 have joined with EE, which is the UK’s largest mobile phone company.

With such a large company, the social network here is truly exceptional. Take part in the "Gradiator" challenge across the Peak District, join our annual ski trip or take part in regular events such as the monthly pub quiz. Our weekly graduate newsletter will keep you posted with all activities open to you, so you're never left out of the loop.

Incentives & Benefits


There’s a really great opportunity for a huge social network across BT.

“It felt like I was given a passport as a graduate to meet senior leaders across the business…it allowed me to learn what it took to succeed in this business.”

Progression at BT


Our Graduates - Who we are

Joseph's Graduate Story


I chose BT because of the sheer opportunity it offered, the size of it and how collaborative an organisation it is.

Joseph's graduate story.

  • Studied BA Marketing at Liverpool John Moores University

  • Graduated in 2014

  • Moved from Northern Ireland to London to join BT in September 2016

  • Currently Product Manager in the Digital Team as part of the Marketing Graduate Programme

  • Manages the marketing presence of BT Sport, BT TV and

I’m a true Yorkshire girl… but I decided to make the move down to London to join the BT grad scheme because of its brilliant reputation.

Charlie's Graduate Story


Charlie's graduate story.

  • Studied Management with Marketing at the University of Leeds

  • Played football and netball whilst at uni, as well as writing articles for a student magazine society

  • Moved from Yorkshire to join BT in September 2016

  • Currently working in the Internal Communications team, with the option to rotate between departments

Our Future - Where we're going

Why Graduates Are Key to Our Future


Patrick Bradley, HR Director for the Consumer Division

We are a company with a huge history and heritage. We were founded in 1846 and over the years have remained a leader and an innovator in the telecommunications and technology sector.

We have three values: being personal, simple and brilliant. This gives our team an idea of how we want them to behave at work and reflects everything we do, whether working internally or directly with our customers.

The future of BT is bright – we aim to be at the forefront of what people want from us for many years to come. From the development of 5G to rolling out fibre optic, all of the new technologies we can deploy are really exciting and will match the increase in demands that people have for our services.

Graduates are a hugely important way of resourcing the organisation, providing fresh new ideas and creating an essential pipeline of leaders for the future. Plenty of people who started on the grad scheme are now occupying senior roles within BT - you could be next.

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