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American Express

2022 Operational Excellence & Business Risk Strategy Internship
Competitive
Location Brighton
Starts Jun 2022
Deadline 19 Nov 2021

Join our Operational Excellence & Business Risk Strategy Internship

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. 

Location: Brighton

What you will be doing

Operational Excellence & Business Risk Strategy in International Consumer Services

International Consumer Services (ICS) is primarily responsible for the marketing of consumer card products and benefits, and the acquisition of American Express consumers in our international markets. This role sits within ICS Operational Excellence (OE), which ensures there are checkpoints in place so that American Express is meeting regulatory and brand expectations in marketing and selling to consumers.

In ICS Operational Excellence, our ethos is to run an efficient and effective framework, building strategic relationships and using these to advocate for us and to add value to the partners we support. We do this through fixing issues & gaps, enabling growth & change, preventing issues and process breakdowns whilst sustaining robust controls.

We are passionate about our commitment to drive the company’s goals of growth and progress by partnering closely with our compliance partners the business can grow revenue while meeting customer promises and regulatory expectations.

The Brighton office is diverse and inclusive, with a wide range of employee networks, languages and cultures. American Express’ passion for attracting and retaining amazing talent is what makes us stand out and the reason we regularly win the best workplace awards all over the world.

The Summer Internship Programme commences in June 2020 for 10 weeks. It consists of the following components:

• Introduction to American Express through an induction day and training sessions

• Meaningful projects which will have real business impact

• Regular Speaker Series with senior management

• Social and networking events

• Structured management process and regular feedback

What type of work can you expect to do in within Operational Excellence & Business Risk Strategy?

Operational Excellence & Business Risk Strategy will offer you varied experiences and a view of end-to-end business management. Your opportunities are diverse; you could be working on anti-money laundering, automated testing, process engineering, strategy, third party risk, among a broad range of other possibilities.

  • You will experience new challenges, build a diverse skillset, and gain insight into how American Express acquires and markets to customers, while ensuring we are meeting local and regional regulatory requirements. Your contributions will have a direct, high impact on how we support our business to drive revenue growth, while ensuring we appropriately manage the risk of operating across all international markets in an ever evolving and intensely regulated environment.

What you will have

Are you up for the challenge?

Skills/Experience

• Strong interpersonal skills with the ability to work independently or in teams

• Be curious and interested in learning more about the bigger picture

• Have an interest in process improvement and the different ways of solving problems

• Demonstrated experience building, sustaining and using relationships

• Strong work ethic, organizational skills and attention to detail with excellent follow-up skills

• Strong ability to communicate and collaborate well with people at all levels

• Highly ambitious and results driven with the ability to manage projects and initiatives to completion

• Demonstrated willingness to take initiative and act decisively

• Positive, can-do attitude embracing Growth Mentality

• Project management skills with the ability to prioritize and multitask

• Strong written and oral communication skills

• Ability to organize, manage, analyze, and interpret large amounts of data to identify trends and themes

• Proven ability to translate technical and complex information into easily understandable terms

• Superior Microsoft Office skills with emphasis on Excel and PowerPoint

Educational Requirements:

• Currently enrolled in a full-time undergraduate degree programme (any degree discipline) in your penultimate year of study

• Strong academics

Learn more about American Express

You lead the way. We’ve got your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. 

Life at Amex

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I found my place at Amex

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When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey, with programs and benefits to back you at each stage of your career and life.

Together, we’ll win as a team, striving to uphold our powerful backing promise to our customers and each other every day. And, we’ll do it in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.