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American Express

2021 Customer Service and Business Strategy Graduate Programme
Location Brighton
Starts ASAP
Deadline 20 Nov 2020

Join our Customer Service and Business Strategy Graduate Programme

We are a global services company providing customers with products and experiences that enrich lives every day. American Express has a presence in 130 countries worldwide – we are determined to define our industry.

Location: Brighton

What you will be doing

The Global Servicing Group (GSG), and Travel & Lifestyle Services (TLS) are two of our company’s largest divisions, making up over 60% of the American Express business, with employees in 25 countries across the world.

GSG delivers extraordinary customer care to Card Members, Corporate Clients and Merchants, globally, while providing world-class fraud protection and driving revenue growth for the company.

TLS serves American Express Card Members with a full range of travel and lifestyle support, from trip planning and booking, to procuring premium experiences. This can include anything from seats at the chef’s table to planning a wedding ceremony complete with private helicopter tour into the Grand Canyon.

American Express is an international company, with our European Operational Headquarters based in Brighton. The Brighton office is diverse and inclusive, with a wide range of employee social networks, languages and cultures. Working as part of a global organisation gives you the opportunity to collaborate with colleagues in many of our world class servicing centres such as Mexico, Florida, and the Philippines.

Our service is an award-winning competitive differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining leading talent is what makes us stand out and the reason we regularly win best workplace awards all over the world.

What type of work can you expect to do in Customer Service and Business Strategy at American Express?

Our Customer Service and Business Strategy graduate programme is two years, comprising of four 6 month rotations across key disciplines within GSG and TLS; Change Management, Strategy and Optimisation, Customer Engagement and Planning. Each rotation offers you a new and exciting opportunity to work on a real business challenge in a critical business area, affording you the opportunity to gain valuable work experience in a FTSE 100 company. Each graduates journey is unique, you immerse yourself in our people-focused organisation.

Throughout the two year programme you will be able to tailor your professional development through a personalised learning budget, enabling you to complete external training and qualifications whilst experiencing new challenges, building a diverse skillset, and gaining insight into how the largest part of American Express works end-to-end. We value our graduates – you bring a fresh perspective to our business; in return for your time, we will commit to supporting your development, and giving you the freedom, tools and encouragement to drive innovation. 

What you will have

Do you have what it takes to build a career here? 

  • You are in your final year or a postgraduate student from any degree discipline.
  • You have strong academics and a predicted 2:1 degree or international equivalent.
  • You have strong interpersonal skills
  • You have the ability to work independently, but also be a team player and have a desire to collaborate.
  • You have excellent verbal and written communication skills – the ability to talk to people across all levels.
    You have strong analytical skills and an interest in both quantitative and qualitative analysis.
    You are results driven with the potential to manage projects and initiatives to completion.
    You have leadership potential – you may end up leading a team.
    You have an interest and care for delivering the best customer service.

Why American Express 

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. We are proud to encourage diversity and celebrate this at work. We truly believe that it is diversity of thought, perspective and experience that pushes us to make better decisions. Everyone in the company is actively listened to, and we value perspectives from across the board.

Equal Opportunities Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, national origin, disability, or any other status protected by law. If you require any assistance with the completion of this process or need any reasonable adjustments to be made then please contact the Campus Recruitment Team on This role may be subject to additional background verification checks.

Learn more about American Express

We are American Express

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.